Continuous Process Improvement (CPI) and the key concepts of Six Sigma and industry best practices are formally embedded in our culture.
Service Level Agreement
Our Service Level Agreement (SLA) guarantees next business day turnaround with 99.5% on-time delivery and 99.5% accuracy. We continually operate above required staffing levels so production is never interrupted by employee turnover or spikes in customer workload volumes.
Best Practices
Best Practices are detailed, recognized guidelines for Scan One's standard processes, giving our customers the comfort of knowing that we document, audit and uphold procedures. It provides our employees with meticulous and comprehensive instructions for executing their work consistently. Best practices are the baseline used to create customer-driven, job-specific instructions tailored to each project's particular requirements.
Document Control
Scan One's Control Desk Operations (CDO) program (a web-based application developed internally) allows staff to immediately identify the status of any daily production jobs and 'on track' progress. This system tracks thousands of daily events to ensure every step of every customer's project is addressed in order to complete work accurately and on time. It provides a system of tracked events that must happen in order for subsequent events to occur.
Audits + Third Party Credentials
- SAS 70 Type II, performed twice yearly
- Sarbanes Oxley compliance
- Sampling audits
- Standard benchmark and performance audits
- On-going system of random audits
- Section audits
- Employee audits
- Six Sigma measurements, tracking and reporting
- Safe Harbor certification
- Lean processes
Continuous Process Improvement
We aim to always exceed our customer's expectations and with our formal Continuous Process Improvement (CPI) program/manager, we are constantly scrutinizing and improving our already meticulous processes. This philosophy behind this critical program is to align business goals, focus on customer satisfaction, perform regular benchmarking, to build and implement control points for every process which ultimately provides an outcome of improved processes and efficiencies.
Security
Our employees participate in regular HIPAA training and quarterly confirmations. Security on all levels is managed rigorously from the moment your documents enter our chain of custody. At any moment we can tell you who has touched your document, physically or electronically, and what transaction took place.
